For Patients
We expect all FloridaGreenRx users to be respectful of our service, the providers who participate, and other patients who are seeking care. To that end, the guidelines below outline our expectations for FloridaGreenRx users’ behavior. Consistent with our Terms of Service, violation of these guidelines may be grounds for suspension or termination from FloridaGreenRx’s platform.
Safety
- Always treat others with respect and follow all applicable laws.
- Never bully, harass, use profanity, threaten, intimidate, or inflict harm on providers, their office staff and administrators, or FloridaGreenRx representatives.
- Never discriminate against, or use inappropriate, disparaging, derogatory, discriminatory, or racist/bigoted speech towards providers, their office staff and administrators, or FloridaGreenRx representatives.
Accuracy
- Always input accurate, complete and up-to-date information, including your in-network insurance plan, when completing pre-appointment paperwork from FloridaGreenRx or your provider, etc.
- Only book appointments you plan to attend to respect both the provider’s time and other patients seeking care.
- Submit honest, fair and accurate reviews that adhere to our guidelines.
FloridaGreenRx User Obligations
- Make every effort to uphold your confirmed appointments; those are slots that will not be available to other patients seeking care.
- If your ability to attend your appointment changes, you are responsible for contacting your provider with as much advance notice as possible. Last-minute changes are very disruptive to providers and their staff and limit their ability to see other patients in need of care at that time.
- If you ‘no-show’, reschedule, or cancel appointments at a high volume, we reserve the right to limit or terminate your use of FloridaGreenRx’s service.
- Arrive to your appointment on time. If for some reason you are unable to do so, reach out to the provider’s office to notify them, and understand that they reserve the right to reschedule the appointment.
- If FloridaGreenRx or a participating provider suspects a patient is displaying unlawful drug-seeking behavior, we reserve the right to suspend or terminate that user’s use of FloridaGreenRx’s service.
For Providers
While FloridaGreenRx exists to empower patients, we also recognize that delivering an exceptional patient experience requires a strong and trusting partnership with the providers that participate in our Marketplace.
The guidelines below serve as a provider code of conduct that outline our expectations for participating providers’ behavior. Consistent with the FloridaGreenRx User Agreement, violation of this code of conduct may be grounds for suspension or termination from FloridaGreenRx’s platform.
Safety
- Always treat others with respect and follow all applicable laws
- Never bully, harass, use profanity, threaten, intimidate, or inflict harm on FloridaGreenRx users or representatives.
- Never discriminate against, or use inappropriate, disparaging, derogatory, discriminatory, or racist/bigoted speech towards FloridaGreenRx users or representatives.
- Never take any unlawful or unethical actions against patients for posting reviews (critical, negative, or otherwise), or for any other reason.
Professional Obligations
- Follow all applicable professional rules and ethical guidelines (including but not limited to the AMA’s Principles of Medical Ethics).
- Safeguard patient data, and adhere to HIPAA and other applicable guidelines in the use, maintenance, storage or disclosure of an individual’s health information.
- Always maintain a valid, up-to-date, and unrestricted license in all jurisdictions in which you practice and as necessary for FloridaGreenRx to display your specialties.
- Your first priority should always be the best interest of the patient; you should separate your financial interests from the treatment(s) you recommend or provide.
- Never facilitate or enable any unlawful drug-seeking behavior.
Accuracy
- Immediately notify FloridaGreenRx should there be any changes in the status of your license or your ability to practice.
- When a FloridaGreenRx user books with a specific provider, ensure that the user sees the provider they selected.
- Maintain an accurate, honest, and up-to-date FloridaGreenRx profile that includes your professional statement, location, and accepted in-network insurances and visit reasons.
- FloridaGreenRx users expect providers to honor their selected appointment times, venues and locations as confirmed at the time of booking.As such, make every effort to maintain accurate and up-to-date appointment availability and physical location information.
- Make every effort to honor and uphold FloridaGreenRx users’ scheduled appointment times, and prevent canceling or rescheduling.
Fraud
- Never charge fees that only pertain to FloridaGreenRx users or pass any part of your FloridaGreenRx fees on to FloridaGreenRx users (e.g. do not institute a FloridaGreenRx booking fee or charge a cancellation or no-show fee only to FloridaGreenRx users).
- Never directly or indirectly discourage or prevent FloridaGreenRx users from using the FloridaGreenRx platform as they intend. Never direct, instruct, or encourage FloridaGreenRx users to divert their bookings from the FloridaGreenRx platform (e.g. do not list your contact info or website in your professional statement, or otherwise encourage FloridaGreenRx users to book offsite).
- Never direct, instruct, or encourage FloridaGreenRx users to take actions intended to avoid incurring FloridaGreenRx fees (e.g. do not encourage FloridaGreenRx users to cancel their FloridaGreenRx bookings, or instruct FloridaGreenRx users to incorrectly mark themselves as an existing patient).
- Always pay for services rendered (e.g. never fraudulently dispute or refuse payment for new patient bookings generated through FloridaGreenRx’s marketplace).
- Never direct or instruct FloridaGreenRx users to do anything that would violate FloridaGreenRx’s Terms of Use and Acceptable Use Policy, including submitting false information.
- Never directly or indirectly attempt to prevent reviews (critical, negative, or otherwise), or to submit fraudulent reviews, including for the purposes of improving your FloridaGreenRx ratings.
- Never relay inaccurate, misleading or defamatory information about FloridaGreenRx’s service, policies or procedures to our users or anyone else; never present yourself as a representative of FloridaGreenRx.
- Never use FloridaGreenRx’s trademark, logo, or intellectual property without our prior consent.
We expect all FloridaGreenRx users to be respectful of our service, the providers who participate, and other patients who are seeking care. To that end, the guidelines below outline our expectations for FloridaGreenRx users’ behavior. Consistent with our Terms of Service, violation of these guidelines may be grounds for suspension or termination from FloridaGreenRx’s platform.
Safety
- Always treat others with respect and follow all applicable laws.
- Never bully, harass, use profanity, threaten, intimidate, or inflict harm on providers, their office staff and administrators, or FloridaGreenRx representatives.
- Never discriminate against, or use inappropriate, disparaging, derogatory, discriminatory, or racist/bigoted speech towards providers, their office staff and administrators, or FloridaGreenRx representatives.
Accuracy
- Always input accurate, complete and up-to-date information, including your in-network insurance plan, when completing pre-appointment paperwork from FloridaGreenRx or your provider, etc.
- Only book appointments you plan to attend to respect both the provider’s time and other patients seeking care.
- Submit honest, fair and accurate reviews that adhere to our guidelines.
FloridaGreenRx User Obligations
- Make every effort to uphold your confirmed appointments; those are slots that will not be available to other patients seeking care.
- If your ability to attend your appointment changes, you are responsible for contacting your provider with as much advance notice as possible. Last-minute changes are very disruptive to providers and their staff and limit their ability to see other patients in need of care at that time.
- If you ‘no-show’, reschedule, or cancel appointments at a high volume, we reserve the right to limit or terminate your use of FloridaGreenRx’s service.
- Arrive to your appointment on time. If for some reason you are unable to do so, reach out to the provider’s office to notify them, and understand that they reserve the right to reschedule the appointment.
- If FloridaGreenRx or a participating provider suspects a patient is displaying unlawful drug-seeking behavior, we reserve the right to suspend or terminate that user’s use of FloridaGreenRx’s service.
For Providers
While FloridaGreenRx exists to empower patients, we also recognize that delivering an exceptional patient experience requires a strong and trusting partnership with the providers that participate in our Marketplace.
The guidelines below serve as a provider code of conduct that outline our expectations for participating providers’ behavior. Consistent with the FloridaGreenRx User Agreement, violation of this code of conduct may be grounds for suspension or termination from FloridaGreenRx’s platform.
Safety
- Always treat others with respect and follow all applicable laws
- Never bully, harass, use profanity, threaten, intimidate, or inflict harm on FloridaGreenRx users or representatives.
- Never discriminate against, or use inappropriate, disparaging, derogatory, discriminatory, or racist/bigoted speech towards FloridaGreenRx users or representatives.
- Never take any unlawful or unethical actions against patients for posting reviews (critical, negative, or otherwise), or for any other reason.
Professional Obligations
- Follow all applicable professional rules and ethical guidelines (including but not limited to the AMA’s Principles of Medical Ethics).
- Safeguard patient data, and adhere to HIPAA and other applicable guidelines in the use, maintenance, storage or disclosure of an individual’s health information.
- Always maintain a valid, up-to-date, and unrestricted license in all jurisdictions in which you practice and as necessary for FloridaGreenRx to display your specialties.
- Your first priority should always be the best interest of the patient; you should separate your financial interests from the treatment(s) you recommend or provide.
- Never facilitate or enable any unlawful drug-seeking behavior.
Accuracy
- Immediately notify FloridaGreenRx should there be any changes in the status of your license or your ability to practice.
- When a FloridaGreenRx user books with a specific provider, ensure that the user sees the provider they selected.
- Maintain an accurate, honest, and up-to-date FloridaGreenRx profile that includes your professional statement, location, and accepted in-network insurances and visit reasons.
- FloridaGreenRx users expect providers to honor their selected appointment times, venues and locations as confirmed at the time of booking.As such, make every effort to maintain accurate and up-to-date appointment availability and physical location information.
- Make every effort to honor and uphold FloridaGreenRx users’ scheduled appointment times, and prevent canceling or rescheduling.
Fraud
- Never charge fees that only pertain to FloridaGreenRx users or pass any part of your FloridaGreenRx fees on to FloridaGreenRx users (e.g. do not institute a FloridaGreenRx booking fee or charge a cancellation or no-show fee only to FloridaGreenRx users).
- Never directly or indirectly discourage or prevent FloridaGreenRx users from using the FloridaGreenRx platform as they intend. Never direct, instruct, or encourage FloridaGreenRx users to divert their bookings from the FloridaGreenRx platform (e.g. do not list your contact info or website in your professional statement, or otherwise encourage FloridaGreenRx users to book offsite).
- Never direct, instruct, or encourage FloridaGreenRx users to take actions intended to avoid incurring FloridaGreenRx fees (e.g. do not encourage FloridaGreenRx users to cancel their FloridaGreenRx bookings, or instruct FloridaGreenRx users to incorrectly mark themselves as an existing patient).
- Always pay for services rendered (e.g. never fraudulently dispute or refuse payment for new patient bookings generated through FloridaGreenRx’s marketplace).
- Never direct or instruct FloridaGreenRx users to do anything that would violate FloridaGreenRx’s Terms of Use and Acceptable Use Policy, including submitting false information.
- Never directly or indirectly attempt to prevent reviews (critical, negative, or otherwise), or to submit fraudulent reviews, including for the purposes of improving your FloridaGreenRx ratings.
- Never relay inaccurate, misleading or defamatory information about FloridaGreenRx’s service, policies or procedures to our users or anyone else; never present yourself as a representative of FloridaGreenRx.
- Never use FloridaGreenRx’s trademark, logo, or intellectual property without our prior consent.